Frequently Asked Questions

PRODUCTION PROCESS2019-10-22T12:04:16+00:00
Product Material2019-10-22T11:39:39+00:00
What is your best leading time?2019-10-22T10:53:18+00:00

For samples, about 1 week for the ready-made decal; 2 weeks for customer’s decal. For production, usually about 45 days after we receive your payment, the exact date based on client’s order quantity.

products description2019-10-22T06:48:25+00:00
Product NameBamboo Fiber produts

Eco-friendly 100% biodegradable pressed corn stalk/ plant fiber/ bamboo fiber

Withstands a temperature range of -22°F (-30°C) ~ 356°F (180°C)

UsageWater, Coffee, Juice…
Feature1. Microwave and dishwasher safe
2. Food grade printing process.
3. BPA free and lead free
4. Lightweight and easy to carry
5. Reusable over and over
CertificateFDA, BSCI, SGS
CustomOEM/ ODM
NDAAgree to sign the NDA(Non Disclosure Agreement) 
Packaging1.Standard export carton package

2.OPP bag,colorful box,pallet and so on based on your requirements 

Shippment1.By Sea

2.By Plane

3.Courier TNT,UPS,DHL,FEDEX etc

Are you the manufacturer? 2019-05-16T06:46:42+00:00

Yes, we are.

10. What’s your mainly customer? 2019-05-16T06:13:31+00:00

Starbuks、Walmart etc.

How many colors are available?2019-05-16T05:48:41+00:00

We match colors with Pantone Matching System. So you can just tell us the Pantone color code you need. We will match the colors. Or we will recommend some popular colors to you.

2.Could I get sample before order?2019-10-22T06:42:45+00:00

Sure. We usually provide exiting sample for free. But a little sample charge for
custom designs. Samples charge is refundable when the order is up to a certain quantity.

if you want to make any decal, the sample cost will be around $100 

and will be refunded after the order when the order amount is over $5000.

We usually send samples by FedEx, UPS, TNT or DHL. If you have carrier account,
it will be fine to ship with your account, if not, you can pay the freight charge
to our papal, the account id is:jack.xie@hfjsco.cn

we will ship with our account. It takes about 2-4 days to reach.

1.What is your MOQ?2019-05-16T05:40:07+00:00

Usually, our MOQ is 3,000pcs. But we accept lower quantity for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking the quality of our products and know our service.

5.100% Biodegradable and Durable.2019-05-16T02:12:05+00:00
4. Our products have passed relative certifications.2019-05-16T02:11:25+00:00
3. Prompt reply for your inquiry.2019-05-16T02:10:56+00:00
1. Factory directly sells with high quality and competitive price.2019-05-16T02:08:19+00:00
4.customized other packing requirements.2019-05-16T01:29:47+00:00
3:PDQ packing2019-05-16T01:29:01+00:00
2:Color Box2019-05-16T01:27:11+00:00
1:OPP bag2019-05-16T01:26:40+00:00
Q: What the capacity you have for cup?2019-05-16T01:55:00+00:00
  • 200ML =6.7oz
  • 250ML =8.5oz
  • 300ML=10oz
  • 350ML=12oz
  • 400ML=14oz
  • 475ML=16oz
  • 500ML=17oz
  • 550ML=18.6oz
  • 600ML=20oz
Q: What are the advantages comparing with other products?2019-05-16T00:59:17+00:00

Bamboo fiber is more eco-friendly than the plastic product. more durable than porcelain and glass product. and safer than the metal product.

Q: Food Safety?2019-05-16T00:53:44+00:00

FDA & LFGB food safe approved. Non-toxic. tasteless and BPA free.

Q:Production time2019-05-16T00:51:01+00:00

A: About 30-45days

Q: Can I mix different models in one container?2019-05-16T00:30:50+00:00

A: Yes, different models can be mixed in one container, but the quantity of each model should not be less than MOQ.

Q: What’s the delivery time?2019-05-16T00:29:58+00:00

A: It usually takes about 25 working days to produce an order from MOQ to 40HQ container. But the exact delivery time might be according to different orders or at different time.

Q:Could we mix different products for container load?2019-05-16T00:29:05+00:00

A: Yes. We can help customer to mix different products as you want, but pls note each of item qty should not be less than MOQ. Thank you.

Q:How About the warranty?2019-05-16T00:27:52+00:00

A: One Year.Thank you.

Q:Temperature tolerance,dishwasher and microwave safe? 2019-05-16T00:26:42+00:00

A: Recommended temperature -20℃ to 100℃.

Q. What’s the material?2019-05-16T00:25:44+00:00

A. Material is natural Plant Fiber like Bamboo Powder, Rice Hull, Wheat Bran &, etc.

Q: Is the cup biodegradable?2019-05-16T00:24:22+00:00

Yes, the cup is. It will biodegrade in landfill or if you dig it into your garden in 2-3 years. To speed this up, you can cut up the cup into small pieces. The silicone sleeve and lid may be recyclable depending on your local councils recycling policy.

Q: Can I put my bamboo travel mug in the microwave?2019-05-16T00:22:52+00:00

A: No, please don’t! If you want to reheat a drink it’s best to transfer it to a ceramic cup first,
then pour it back into your eco cup and you’re good to go.

Q: Why are so few disposable cups recycled?2019-05-16T00:22:15+00:00

A: The majority of disposable cups used today are made from cardboard coated with
plastic film. The film needs to be removed before the pulp can be recycled. This
can only be done at a few specialized plants, so most end up in the landfill.

Q: Why bamboo?2019-05-16T00:21:35+00:00

A: Bamboo forms the basis of strong, tactile material for our cups.

The bamboo we use is actually a waste product from manufacturing items such as chopsticks, which is ground into powder before being mixed with food-safe melamine resin and pigments.

Bamboo itself has great eco credentials. It’s a fast-growing grass, which grows densely with no need to add chemical fertilizers or pesticides or even water. It regrows quickly from the roots after harvesting. The root
network remains in situ, preventing soil erosion. Bamboo also absorbs four times more CO2 [62% vs 15%] than young trees, and produces a third [35%] more oxygen.

The bamboo used to make our cups is actually a waste product from manufacturing
items such as chopsticks

OEM Order?2019-05-16T00:14:28+00:00

If you don’t find what you like, please send to us your design, we can make to order for you with cheap price.

Q:What’s your packing details?2019-05-16T00:12:08+00:00

A: Package can be customized if you need. We have normal packing method as well. 

Q: Can we customize products’ color?2019-05-16T00:10:49+00:00

 A: Products can be customized based on the Pantone color you give. 

 Q: Can we start from a small order?

A: Customized Sample order is welcomed or small quantity can be supplied from stock.

 Q: What’s the capacity of your factory?2019-05-16T00:08:51+00:00

 A: 200 Tone per month.

 Q: What’s the Payment Terms?2019-05-16T00:05:02+00:00

A: 30% deposit before production and 70% balance before shipping.